Go Power Complaints Procedure
Go Power aim to deliver excellent customer service to all our customers on a daily basis. If we fail to offer excellent service, we will try to fix the problem and learn from your complaint to ensure it does not happen again.
We aim to resolve your complaint as quickly and effectively as possible, usually the same day.
If we are unable to resolve your complaint immediately we will give you a timeline for resolution and keep you updated throughout the resolution process. We will do everything we can to reach a satisfactory outcome.
How to complain
Telephone complaint
We will answer your call swiftly, log your complaint and try to resolve it immediately. If your complaint is more complex and we cannot resolve the problem on the same day, we will endeavor to respond within 10 working days.
Written complaint
If you contact us in writing you will receive a response within 10 working days. We may contact you by telephone to further discuss your complaint. You can also contact us via e-mail at support@gopower.energy
We take all complaints seriously
- All complaints are noted on your customer account
- Your details remain private and all complaints and queries as dealt with the utmost confidence
- We will always pass your complaint to the relevant expert within Go Power to deal with
- Depending upon the nature of your complaint, we may reply either by phone or in writing