The following comprises details of how we use any personal data (as defined in Data Protection Legislation) that you supply to us and information on the cookies used on the Site.
Collection of Personal Data
The nature of the personal data which we keep on record may include your name, address, email address, bank account number and sort code, date of birth, contact details or any other information that you provide to us. Your personal data will only be used as stated here and in our Energy Supply Contract for residential customers and/or in such other circumstances where there is an obligation to do so or where we have your consent. We may also process your personal data to investigate or prevent fraud or if the law permits it or it is in the public interest.
Go Power collects personal data for many reasons through a number of channels - primarily to provide you with a service. To the extent that Go Power collects personal data from you in the course of providing services to you, Go Power will process such personal data in accordance with Data Protection Legislation, to administer your account, to provide our services and products and to comply with our duties under applicable law. The purposes for which your personal data is collected are described below, along with a brief description of how your personal data may be handled in each case.
- Communicating with you. We use your information in order to provide you with a service - this includes ongoing account management and other related products and services provision. We also follow up on information requests via telephone, e-mail, by post or in person. To ensure that Go Power provide a quality service your telephone conversations may be recorded. Go Power will treat the recorded information as confidential and it will only be used for training and/or quality control, account management, verification and customer satisfaction purposes or any other purposes mentioned in the Energy Supply Contract, if relevant.
- Direct marketing and promotion. Direct marketing and/or promotional efforts by or on behalf of Go Power via telephone, e-mail, text message, by post or in person, in accordance with your preferences with information about products and service (relating to Go Power or other products and services including those offered by third parties) which may be of interest to you. If you do not wish to be contacted please exercise your right to opt out as directed in the direct marketing communication or by contacting us using the details below.
- Website Statistics. Like most websites, we gather statistical and other analytical information of all visitors to our website including cookies and clicktrails. We use the data gathered to get a better understanding of where our visitors come from and to help us better design and organise our website.
We may pass personal data to our agents and service providers and group companies when relevant for these purposes, including the use of cloud providers. This may involve passing your personal data outside of the European Economic Area.
We will retain your personal data only for as long as is required and for the purposes for which it was originally given. The personal details are then destroyed unless we are legally obliged to retain the data and/or transmit it to a regulatory or government authority.
You may request a copy of, or notify us of any changes to, your personal data by writing to us at the address set out below and in accordance with our obligations under Data Protection Legislation, we will update or delete your personal data accordingly. Any such data subject requests may be subject to a prescribed fee.